FAQ
Answers to the questions we get asked most. If yours isn't here, WhatsApp us on 07415 198667 and we'll come back to you fast.
You need a valid CBT (Compulsory Basic Training) certificate and a provisional or full A1 motorcycle licence. Minimum age is 18. A standard car licence (category B) does not cover 125cc riding on its own — you still need a CBT on top of it, regardless of how long you've held your car licence. If you haven't done your CBT yet, most training centres run it in a single day for around £150–200. Book it, then apply.
The application form asks for your name, contact details, licence type, age and experience — it takes 3 minutes. To collect the bike you'll need your CBT certificate or A1 licence, a valid UK driving licence, and proof of address dated within the last 3 months (bank statement or utility bill). If you're on the Budget plan, we also need your H&R insurance policy before collection. Everything is handled digitally.
One minor point does not automatically disqualify you. A clean record or a single minor point makes you eligible for our standard tier. Two or more points, or any fault claims in the last 3 years, and we likely can't proceed — it affects our insurance position. If you're unsure, apply anyway. The form captures the detail and we assess each case fairly. We'd rather give you a straight answer than have you assume you're out when you might not be.
The minimum age is 18. Riders aged 18–20 qualify for the Budget plan at £60/week — you arrange your own Hire and Reward insurance. Riders aged 21–24 qualify for the Premium plan at £145/week fully inclusive. Riders aged 25 and over qualify for the Standard fully inclusive plan at £125/week. The higher inclusive rate for younger riders reflects actual insurance costs — it's actuarial, not a judgement on you. At 25 you move to the standard tier automatically.
No active account is needed before applying. Many riders collect the bike first and complete their Deliveroo, Uber Eats or Just Eat onboarding while the scooter is ready to collect. Platform applications are all online and typically take a few days to process. The one thing that must be in place before your first paid shift is your H&R insurance — the platforms check it and you can't legally work without it. Everything else can follow in whatever order suits you.
Three options: £60/week if you arrange your own Hire and Reward insurance, open to riders aged 18 and over with a valid CBT. £125/week fully inclusive for riders aged 25 and over with a clean record. £145/week fully inclusive for riders aged 21–24. No setup fee, no admin charge. £250 refundable deposit on all plans. No minimum term beyond the initial 4 weeks.
Yes, fully refundable when you return the bike in the same condition you collected it with no outstanding fines or damage. Nothing is deducted for normal wear and tear — that's expected on a working delivery scooter. The deposit is returned within 7 days of the bike being inspected on return. The only reasons we hold any amount back are: damage beyond ordinary use, outstanding PCNs or fines, or missing equipment.
On the fully inclusive plan at £125/week: a premium 125cc scooter, GPS tracking, H&R insurance, routine maintenance and servicing, road tax and MOT. Nothing extra for standard use. On the Budget plan at £60/week: the scooter, GPS tracking, road tax and MOT — you arrange your own H&R insurance. Both plans include 24/7 contactless yard access. Neither plan covers consumables if abnormally worn, or any fines you pick up.
After the minimum 4-week period you move to a rolling weekly agreement with no lock-in. You can continue for as long as you need, or return the bike with 7 days' notice — a WhatsApp message or email is fine. No automatic renewal penalty, no exit fee. Deposit returned within 7 days of the bike being inspected on return.
Possibly, yes. If you're managing a team of couriers or running a small delivery operation, email us at hello@shiftlease.co.uk to discuss fleet terms. We have capacity for multiple bikes and are actively scaling. Fleet arrangements are handled individually — pricing and terms differ from single-rider hire. Get in touch with details about your operation and we'll come back to you.
It depends on your plan. The Budget plan at £60/week requires you to arrange your own Hire and Reward (H&R) insurance — legally required the moment you start paid deliveries. Your standard Social, Domestic and Pleasure (SD&P) policy does not cover delivery work and riding on it is illegal. On the fully inclusive plan at £125/week, H&R is already included. If you're sorting your own, Zego and Lexham are the two main specialist UK providers — expect around £25–45/week depending on your record.
Yes — all ShiftLease scooters are set up for delivery platform use from day one. On the inclusive plan, H&R insurance is included and covers all delivery work. On the Budget plan, your own H&R policy covers you. Deliveroo, Uber Eats and Just Eat all require proof of H&R cover before you go live on the app. GPS is fitted as standard, which satisfies most platform telematics requirements. Apply, get confirmed, start earning.
Fast. The application takes 3 minutes and eligible riders are confirmed the same day. Once your deposit is paid, we send the gate pin and lockbox code — the bike is available for collection 24 hours a day, 7 days a week. No appointment, no staff member to meet, nothing to wait for. Most riders are on the road within 24 hours of first applying.
No appointment or staff visit required. ShiftLease is fully contactless — the bike is in a secure gated yard in East London. Once approved and your deposit is paid, we send the gate pin and lockbox combination by WhatsApp or text. Turn up whenever suits you — 6am, midnight, Sunday morning — collect the bike and go. Built this way because couriers work hours that offices don't.
Minimum rental is 4 weeks. After that, 7 days' notice is all we ask — a WhatsApp message or email is fine. Return the bike to the yard contactlessly at any time. Deposit is returned within 7 days of the bike being inspected. No penalty for leaving, no automatic lock-in beyond the initial minimum period.
ShiftLease operates from a secure gated yard in East London, serving Barking, Ilford, Dagenham, Romford, East Ham, Stratford and the surrounding areas. We're positioned specifically for the highest concentration of delivery riders outside central London. The exact yard address is provided once your deposit is paid — we keep it private for security. Any questions beforehand, message us on WhatsApp 07415 198667 or email hello@shiftlease.co.uk.
Yes. ShiftLease is a UK-registered business. We provide a formal rental agreement before you pay anything, the fleet is GPS-tracked, and the process is completely transparent. No payment is taken until you've been approved and chosen to proceed. If you return the bike in good condition with no outstanding fines, the deposit comes back in full. We're on WhatsApp and email and we respond. Message us before you apply if anything is worrying you.
Contact us on WhatsApp or by phone straight away. On the fully inclusive plan, all mechanical maintenance is covered — we arrange repair or a replacement and get you back earning as fast as possible. GPS tracking means we can often diagnose the issue remotely before attending. On the Budget plan, mechanical faults are covered by us; consumables like tyres and bulbs are a shared responsibility. A bike off the road costs us both — we move fast.
All fines, PCNs, congestion charges, ULEZ charges and penalty notices incurred while the bike is in your possession are entirely your responsibility. When a notice arrives in our name, we transfer liability to you via a Section 172 notice under the Road Traffic Act 1988 — that puts it legally in your name. Pay them promptly: unpaid fines escalate fast, and your deposit stays held until every outstanding notice is cleared.
No fixed cap. Couriers typically cover 500–800 miles a week, which is well within normal operating range for a 125cc. If usage runs significantly above that we'll have a conversation, but for the average full-time rider it hasn't been an issue. GPS tracking monitors mileage to keep servicing on schedule and the bike in good shape for you.